Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

How does it fit, and what size should I order?

Vionic says most of its styles fit true to size. The listing says it's a slip-on ballet flat. The listing doesn't give a size chart. Ask us in store. Walk in anytime and we'll fit you in person.

Can I use my own orthotics?

The listing says the removable footbed fits your own orthotic. It lifts out so your orthotic can drop in.

How do I clean it?

Vionic says to wipe with a damp cloth and air dry under indirect sunlight, and not to submerge the shoe, use solvents, expose it to extreme temperatures, or use dry cleaning or home washing or drying machines. For footbed odor, scrub the footbeds with mild soap diluted in warm water and air dry away from heat and direct sun.

What is it made of?

The footbed is removable microfiber-covered EVA and the outsole is TPR, a flexible, lightweight rubber.

How cushioned is it?

The listing describes a cushioned, removable footbed with built-in Vio-Motion arch support and a stabilising heel cup.

Is it slip-resistant?

The listing describes a flexible, lightweight TPR sole that grips smooth floors. It doesn't give a slip-resistance rating.

Is there a break-in period?

Vionic says most people find its products comfortable right away. If yours need time, it suggests wearing them just a few hours for the first few days, and says that within one to two weeks they should feel completely comfortable and supportive.

Sapatilha Minna Ballet Preta

Frequently asked questions

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