Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

Does it run true to size?

Kizik doesn't state that this style runs true to size. Kizik's fit guide says your heel should sit snugly, your toes should have room to wiggle, and there should be about a thumb's width in front of your longest toe. Try it on at our Kissimmee store. Walk in anytime.

Does it come in wide sizes?

The listing doesn't mention widths for this style, so ask us in store.

Can I use my own orthotics?

The listing doesn't say whether the insole is removable, so ask us in store before planning on orthotics.

How do I clean it?

Kizik's listing doesn't give cleaning steps for this style. Ask us in store.

What is it made of?

The listing gives the outsole only: Rabbit Foam, a springy, lightweight foam that adds a slight lift. Ask us in store for the upper material.

How does the hands-free heel work?

Kizik says the heel compresses when you step in, then springs back and locks to hold your foot. This style has a spring-back Cage heel, and Kizik says its technology is tested for 30,000 heel compressions.

What support does it offer?

Kizik highlights Rabbit Foam, which adds a slight lift and cushions each step.

5 stars: 1 (100%)
4 stars: 0 (0%)
3 stars: 0 (0%)
2 stars: 0 (0%)
1 star: 0 (0%)

Absolutely love their shoes

Absolutely love their shoes. The last pair I had I wore for 4 years. Have bought other shoes but these are by far my favorite. It looks as though this particular shoe is being discontinued. I wish they would not be. I definitely will purchase them again if I can.

Hi Sara! We're so happy to hear you love the Women's Athens shoes. Thank you for your loyalty and kind words. We'll do our best to keep them in stock! Looking forward to your next purchase.

Atenas - Branco Creme

Frequently asked questions

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