Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 2 business days (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 2–8 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at 863-307-0954 or email info@comfortwiz.com

Frequently asked questions

Does this shoe run true to size?

Birkenstock's fit guide covers width: a solid footprint printed on the footbed means narrow, and an outlined footprint means regular. New pairs can feel roomy, since the design lets your toes spread. Try it on at our Kissimmee store. Walk in anytime.

Is it waterproof?

Yes. Birkenstock describes this as waterproof, quick-drying EVA.

How do I clean it?

Rinse it and wipe it with a wet sponge or cloth. Birkenstock warns that EVA can shrink at high temperatures, so keep it away from hot cars and dryers.

How do I keep it from smelling?

EVA is odor-neutral and washable. Rinse it after the beach or pool and let it dry fully.

What is it made of?

The upper is EVA. The footbed is EVA. The outsole is EVA.

What support does it offer?

The anatomical Birkenstock footbed shape is molded in soft, shock-absorbing EVA.

Is it good for the beach or pool?

Yes. Birkenstock describes its EVA sandals as waterproof, lightweight and quick-drying, so they suit pool, beach and wet days.

Arizona - Eggshell

Frequently asked questions

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