Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

Does this shoe run true to size?

Birkenstock's fit guide covers width: a solid footprint printed on the footbed means narrow, and an outlined footprint means regular. New pairs can feel roomy, since the design lets your toes spread. Try it on at our Kissimmee store. Walk in anytime.

Is it waterproof?

No. Don't soak it. If it gets wet, dry it slowly away from direct heat, never in front of a heater.

How do I clean it?

Birkenstock's Footbed and Shoe Cleaner is made for synthetic uppers. Check the strap material with us in store before cleaning, and don't soak or machine wash it.

How do I keep it from smelling?

Air it out after wear and let it dry fully before storing.

What is it made of?

The outsole is slip-resistant rubber.

What support does it offer?

The contoured Birkenstock footbed supports your arch and heel and shapes to your foot the more you wear it.

Can I try it before I buy?

Yes. Walk in anytime and we'll help you find the right fit.

Tokio Super Grip - Preto

Frequently asked questions

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