Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 2 business days (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 2–8 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at 863-307-0954 or email info@comfortwiz.com

Frequently asked questions

How does it fit, and what size should I order?

The listing doesn't give widths or say how it runs. The listing says it is lace-up. Propét's fit guide says to go with the larger size if you're between sizes, and that a properly fitted shoe should feel comfortable right away, with no break-in. The listing doesn't give a size chart. Ask us in store. Walk in anytime and we'll fit you in person.

Can I use my own orthotics?

The listing says it is orthotic and diabetic friendly. It doesn't say whether the insole is removable. Ask us in store.

How do I clean it?

The listing calls the full grain leather or nubuck durable and breathable but doesn't give care steps. Ask us in store.

What is it made of?

The upper is full grain leather or nubuck, depending on the color. The insole is PU with a heel pad.

How cushioned is it?

The listing describes a resilient PU insole with a heel pad and cushioning ridges.

Is it slip-resistant?

The listing doesn't describe the outsole grip. Ask us in store.

How stable is it?

The listing says the wider forefoot and heel base and the roomy toe box give steady, protected support. It also calls it Propét's top-selling diabetic walking shoe.

Andador Propet Stability para Homens - Adequado para Diabéticos

Frequently asked questions

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