Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

How does this sandal fit, and what size should I order?

OOFOS says it runs true to size with most other footwear brands. If you wear a whole size in other brands, order the same whole size. If you wear a half size, women should order a size up and men should order a size down. Walk in anytime and we'll fit you in person.

Does it have arch support, and can I wear it with my own orthotics?

The listing describes an elevated arch, formed heel cup and wider strap, with 6mm more OOfoam than the OOriginal. The listing says it has the APMA Seal of Acceptance. The listing doesn't say it fits an orthotic. Ask us in store.

How do I clean it?

The listing doesn't give care instructions. Ask us in store.

What is it made of?

The footbed is OOfoam, OOFOS's proprietary closed-cell foam. The outsole is OOfoam too.

How cushioned is it?

OOFOS says OOfoam absorbs 37% more impact than traditional footwear foam. That is OOFOS's own claim. It has 6mm more OOfoam than the OOriginal.

Does it help with odor?

The listing describes OOfoam as a closed-cell foam that resists odor. OOFOS says it doesn't hold moisture or bacteria.

Can I wear it around water?

OOFOS says its shoes even float in water. The listing doesn't give a slip-resistance rating for the outsole. Ask us in store.

OOriginal Plus - Preto

Frequently asked questions

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