Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

How does it fit, and what size should I order?

Topo says its shoes run true to size and suggests trying your usual athletic shoe size for a first pair, with a secure heel and midfoot and a generous toe box. Wide sizes come in select models, and the listing doesn't say whether this one has a wide. Ask us in store. Walk in anytime and we'll fit you in person.

Can I use my own orthotics?

Topo says to remove the insoles before cleaning, so they come out. Topo doesn't say whether custom orthotics fit. Ask us in store.

How do I clean it?

Topo says not to machine wash or dry. Remove the insoles and laces, hand-clean with a damp sponge and mild soap, and air dry away from direct sunlight or heat, since extreme heat can make bonding agents fail.

What is it made of?

The listing doesn't give upper, midsole or outsole materials. Ask us in store.

How cushioned is it?

The listing describes a cushioned platform for road miles with a lightweight feel. It doesn't give a stack height.

Is it slip-resistant?

The listing doesn't give the outsole material or grip details. Ask us in store.

Who is it best for?

The listing says it suits road runs and daily walks, with an anatomical toe box that lets your toes spread.

5 stars: 1 (100%)
4 stars: 0 (0%)
3 stars: 0 (0%)
2 stars: 0 (0%)
1 star: 0 (0%)

I love these shoes

I love these shoes. They give me the wide toe box I need. My daughter would occasionally wear them on a walk, liked them so much that I ordered a pair for her.

Hi there, thanks so much for sharing! We’re thrilled the wide toe box works well for you—and that your daughter loved them enough to get a pair of her own. Hope you both enjoy many comfortable walks!

Specter 2 - Branco / Pôr do Sol

Frequently asked questions

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