Oliva Black

Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

How does it fit, and what size should I order?

The listing doesn't give widths or say how it runs. The listing says an adjustable hook-and-loop strap helps you set the fit. Propét's fit guide says to go with the larger size if you're between sizes, and that a properly fitted shoe should feel comfortable right away, with no break-in. The listing doesn't give a size chart. Ask us in store. Walk in anytime and we'll fit you in person.

Can I use my own orthotics?

The listing says the open-cell PU insole lifts out to fit custom orthotics, and it is orthotic and diabetic friendly.

How do I clean it?

The listing doesn't give care instructions. Ask us in store.

What is it made of?

The upper is full-grain leather with stretchy leatherette panels. The insole is open-cell PU with an EVA spacer and the outsole is PU with rubber traction.

How cushioned is it?

The listing describes a breathable, cushioning open-cell PU footbed, with a removable insole layer that adjusts volume.

Is it slip-resistant?

The listing describes a PU outsole with rubber traction where you need grip. It doesn't give a slip-resistance rating.

Is it good for bunions or swelling?

The listing says stretch panels ease pressure on bunions and swelling, and it has a wide toe box, a rigid heel counter and an adjustable strap. It also says it is Medicare approved under the Therapeutic Shoe Bill.