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EXCHANGE IS ALWAYS FREE over $49.99. We hope you'll fall in love the second time around, whether that means finding the right size, width, color, or style,
  • Returns are $10 if you elect to use our prepaid return label that you will find included in the shipping box . If you choose to return for a refund, we'll give you a  prepaid return-shipping label and a refund for the amount you paid for the returning item,   
  • If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, and in the original packaging.).
  • Returns should always be mailed back to COMFORTWIZ not the manufacturer
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
  • It may take 4-5 business days for your return to reach the COMFORTWIZ warehouse . Once it is received and inspected (usually within 24 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days . Please note that depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to post to your account.
  • COMFORTWIZ is not responsible for packages lost or damaged in transit.
  • If merchandise returned does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.
  • Should you have any other questions, please call us at
  • 866-286.4127 so we can personally handle your  order. Our phones are open Monday - Friday, from 10:00 am - 4:00 pm Eastern Time 
  • Should you like to exchange simply :
  • Use the prepaid label you will find in the box with your shoes
  • Mention what you would like to exchange to.
  • Or call us at 866-286-4127 to arrange an exchange over the phone.
  • Unworn merchandise can be returned or exchanged at comfortwiz store, regardless of whether the original purchase was made in store or online, subject to the following conditions:
  • Items must not have been worn.
  • You must bring your receipt, original packaging and the original payment form if the item was purchased by credit card.
  • Items returned without presenting an original invoice or receipt will be  refunded through a Comfortwiz merchandise credit equivalent to the current sale price of the products in question.
  •  If the exchange order is returned, we will issue the refund back to your Card for the full amount 
  • Please note that for products marked as “sale” shoes, all sales are final—we do not accept any returns, whether for refund or exchange, with respect to “Sale” shoes.

                                     Thank you for your business