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Contact Us : 866-286-4127
Contact Us : 866-286-4127

Shipping & Delivery

SHIPPING OPTIONS

FREE SHIPPING ON ALL SHOES $100 & UP

FLAT FEE OF $9.99 FOR SHOES UNDER $100

 Offer is for the USA excluding Puerto Rico and any US territories,

Actual delivery times may vary

SHIPPING TERMS

Orders Must be placed by 1:00 PM ET Monday-Friday to be processed and shipped the same day

We ship orders on business days. “Business days” are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.

Deliveries to PO Boxes and APO addresses ship via USPS. All other deliveries ship via UPS or FedEx.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-2 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS or USPS transit time from our warehouse(s) to your shipping address.

 

    ORDER TRACKING

    If you provide a valid email address when you order, you will receive two kinds of emails:

    1. Almost immediately after you place an order, you will receive an email with the subject "Comfortwiz.com  Order Confirmation". This email confirms your order was received and is being processed.
    2. When your order ships, you will receive an email with the subject "Comfortwiz.com  Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

    Once you receive an Order Shipment Confirmation email for an item, you may track its shipment in any of the following two ways:

    1. Click the link provided in the "Order Shipment Confirmation" email.
    2. Visit the UPS Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the UPS Tracking form.

    If your order appears late, you should consider the following:

    • Delivery occurs only on business days, Mondays through Fridays.
    • There are certain holidays that carriers do not pickup or deliver.
    • It may take 24 hours before tracking information appears on the UPS website.