Oliva BoneBone / 6 / Wide

Shipping Policy

Our shipping policy is designed to be straightforward and reliable . We want to get your order to you as quickly and transparently as possible .

Shipping Rates:Free Ground Shipping on all orders over $149.99 , flat fee of $9.99 applies to all orders under $149.99

Processing Time: Orders are processed and shipped within 1 business day (Monday–Friday) .

Delivery Speed: We partner with trusted domestic carriers, including UPS, USPS, and FedEx . Estimated transit times typically range from 3–7 business days .

Free Local Pickup: Skip the wait entirely! Free local pickup is available at our Old Town location. Your items will be ready for collection after a quick 2-hour preparation window.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we make returns simple and straightforward.

30-Day Return Window: You can return any unworn, tagged items in their original packaging within 30 days of purchase.
Easy Shipping: Send your purchase back using your own carrier, or use our prepaid return label for a flat fee of $10.
Fast Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 7–10 business days.
Exclusions: Please note that all clearance and sale items are Final Sale and cannot be returned.
Exchanges: We do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Need Help? Our team is here for you! Contact us at (863) 838-1924 or email info@comfortwiz.com

Frequently asked questions

Does it run true to size?

Propét lists Olivia as true to size. Propét makes it in Medium, Wide, X-Wide and XX-Wide; this listing is the Wide. Try it on at our Kissimmee store. Walk in anytime.

Can I use my own orthotics?

Yes. Propét lists it as orthotic friendly. The double insole system lets you take out one or both insoles to add volume or make room for custom orthotics.

How do I clean it?

Propét says to spot clean.

What is it made of?

The upper is full-grain leather with stretchable man-made leatherette. The insole is breathable open-cell PU with an EVA spacer. The outsole is shank-reinforced, wide-based PU. Propét doesn't list the lining material.

Is it good for bunions or swelling?

Stretchable leatherette, PU and neoprene panels give extra room for bunions, hammertoes and other sensitive spots. A wide hook-and-loop strap over the instep lets you adjust the fit.

What support and cushioning does it offer?

A rigid heel counter and a shank-reinforced, wide-based outsole add stability, with a cushioned tongue and padded collar. Heel height is 1.5 in. Propét lists it as diabetic friendly and approved under the Medicare Therapeutic Shoes for Persons with Diabetes benefit.

Is it slip resistant or waterproof?

Propét doesn't rate Olivia as slip resistant or waterproof. The outsole is built for traction. Ask us in store if you need either.