Frequently Asked Questions

Yes! If you are located within a 10-mile radius of our Old Town Kissimmee location, we offer a free Same-Day Delivery  for all orders $200 & up.

We charge a loacal dekivery fee for all orders under $200.

Orders placed between 10 AM and 6 PM are typically delivered within 2 to 4 hours.    

Yes, we offer a Free Local Pickup option. Your order will be prepared and ready for pickup at our Kissimmee location approximately 2 hours after you place it, provided it is within our business hours.

• Yes, we offer Free Ground Shipping for all orders totaling over $99.99. For orders under $99.99, there is a flat shipping fee of $9.99. 

We utilize Ground Shipping services via UPS or USPS. The transit time typically ranges from 1 to 6 business days, depending on your distance from our Florida distribution center. Please allow an additional 2 business days for order processing.

We currently do not offer expedited or overnight shipping options. All orders are fulfilled via our Standard Ground service to ensure consistent handling.

RETURN POLICY

Steps to return a purchase:

• If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of purchase (returns must be unworn, and in the original packaging).
• Online returns are $9.99 if you elect to use our prepaid return label. The label is included in the shipping box.
• Read More here : https://comfortwiz.com/pages/return-exchange-1

If you are not 100% satisfied with your purchase, you can return your eligible item(s) for a full refund within 30 days of purchase.

Our full refund policy can be found here.

WE DO NOT OFFER EXCHANGE.

We do not offer direct exchanges. If you need a different size, please return your unworn item for a refund and place a brand new order for the correct item. This ensures you get your new size as quickly as possible.

We provide a prepaid shipping label in your box for convenience. However, if you choose to use this label, a fee of $9.99 will be deducted from your total refund amount.

Once we receive and inspect your returned item, please allow 7–10 business days for the refund to be processed and appear on your original form of payment.

 It depends. Items marked as clearance, discounted, or explicitly as "Sale" are considered Final Sale and are excluded from our return policy. They cannot be returned or exchanged.

Yes, we provide a FREE foot scan using the Aetrex Albert 2 Pro Scanner. This takes less than a minute and generates a 3D pressure analysis of your feet to help us recommend the perfect orthotics and footwear.

While you can book a free scan online, appointments are not required. Walk-ins are always welcome for a quick and free analysis.

The foot scan is completely FREE. There is no obligation to purchase, and it is provided as a complimentary service to help identify your foot health needs.

We utilize the Aetrex Albert 2 Pro Scanner, a state-of-the-art device that creates a custom virtual 3D model of your feet,

The process is incredibly fast. The scan itself takes less than a minute to capture all the necessary data points to diagnose your foot pressure and arch type

We specialize in premium comfort and orthopedic brands including Birkenstock, Vionic, Dansko, Finn Comfort, Merrell, and Aetrex

Absolutely. We specialize in footwear and orthotics designed to relieve common foot pain issues like plantar fasciitis, heel spurs, and fallen arches. Our certified staff can guide you to the right solution.

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Our privacy policy can be found here.