Refund policy

Returns and cancellations

Items must be returned within 30 days in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. 

How to start a return 

Sign in to your customer account using the email address you used at checkout. Open your order, select Return items, choose the items you’d like to return, and submit your request with a return reason.

Once your return request is approved, we’ll email you a prepaid return shipping label, which costs $10 to use. Alternatively, you can arrange and pay for return shipping using your own carrier. Please wait for approval before sending your items back.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

“Items marked ‘Final Sale’ are not eligible for returns or exchanges.”

Exchanges

We don’t offer direct exchanges at this time. If you’d like a different size, color, or product, please request a return for your original item and place a new order for the item you want. Returns are subject to our return policy.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Contact

Please contact us at info@comfortwiz.com or Call us : (863) 307-0954